07 Agosto 2025

• Park Hyatt Kuala Lumpur Opens in Malaysia
  07 Agosto 2025
  Hyatt Hotels Corporation (NYSE: H) today announced the highly anticipated opening of Park Hyatt Kuala Lumpur, marking the luxury brand’s entry into Malaysia. Located between levels 75 and 114 of the iconic Merdeka 118 - the tallest skyscraper in Asia Pacific, the hotel provides discerning travelers a refined home in the sky with unparalleled views of the Malaysian capital’s skyline.
• Paradise Indonesia Signs Exclusive Partnership Agreement with Club Med, The Pioneer of All-Inclusive Holidays
  07 Agosto 2025
  A Memorandum of Understanding (MoU) was signed between PT. Indonesian Paradise Property Tbk. (“Paradise Indonesia”) and Vacances (s) Pte. Ltd. ("Club Med"). The signing was made between Mr. Anthony Prabowo Susilo, President Director & CEO of PT Indonesian Paradise Property Tbk, and Ms.Rachael Harding, CEO of East and South Asia & Pacific Markets at Club Med. The signing ceremony was held at Residence OnFive, Grand Hyatt Jakarta, one of Paradise Indonesia’s business units.
• Holiday Inn Singapore Atrium Unveils Refurbished Function Rooms
  07 Agosto 2025
  Holiday Inn Singapore Atrium announces the unveiling of its newly refurbished ballrooms, reinforcing the hotel’s commitment to excellence in service and guest experience.
• IHG Hotels & Resorts and Felix Capital Reimagine Maroochydore Project with Crowne Plaza Vision
  07 Agosto 2025
  IHG Hotels & Resorts and Felix Capital have today announced updated plans for a significant new development on Ocean Street in the heart of the Sunshine Coast, Crowne Plaza Maroochydore.
• The Shelbourne to Undergo Elegant, Landmark Refurbishment Led by Bryan O’Sullivan Studio
  07 Agosto 2025
  A year after celebrating its bicentennial year, The Shelbourne, Dublin’s Grande Dame, is preparing to embark on the next chapter in its illustrious story. In late October 2025, the iconic five-star hotel will begin an extensive year-long refurbishment of the guestroom offering, designed to preserve its timeless elegance while subtly evolving the experience for a new era.
• Forbes Four-Star Mokara Hotel & Spa Announces a New Chapter in Timeless Tranquility on the San Antonio River Walk
  07 Agosto 2025
  This August, the Forbes Travel Guide Four-Star Mokara Hotel & Spa will begin a three-month comprehensive reimagination of the award-winning River Walk retreat’s guest rooms & suites. Ushering in a new chapter in timeless tranquility, guests are invited to indulge in "what’s next" - only at the new Mokara Hotel & Spa. Renovations are slated for completion in October 2025.
• From Patchwork to Platform: The Case for Unified Hotel Systems
  07 Agosto 2025
  It usually starts with a simple fix. One team wants better upsell options, so a new CRM is added. Another needs richer analytics, so in comes a reporting tool. The spa needs its own booking interface. The restaurant team demands a POS that talks to the kitchen the way they like. All good intentions.
• Reimagining the Guest Experience Through Sustainability in the UAE
  07 Agosto 2025
  In the world of hospitality, sustainability is frequently discussed in terms of technology and operations such as LED lighting, water-saving systems, and local produce. These are meaningful steps, and many hotels across the Emirates have successfully adopted them. However, sustainability isn’t just a feature or a checklist; It is a mindset, and one that should be experienced by guests, not just practiced behind the scenes.
• GCSTIMES carbon-neutral amenity kits
  07 Agosto 2025
  With growing pressure for ESG transparency and investors scrutinizing every claim, how does your hotel prove its commitment to the sustainability? Vague promises are no longer enough.
• Still Pitch Slapping? Let’s Fix Your Hotel Tech Sales in 2025
  06 Agosto 2025
  Look, I love this industry. I’ve spent decades helping hotel tech companies break through the noise. But there’s one thing we have to talk about: the pitch slap epidemic.
• AI Isn’t Making All Hotel Websites Obsolete – Just Most of Them
  06 Agosto 2025
  Chain hotel websites are at risk. Tools like ChatGPT and Google Gemini can now summarize accommodation options instantly, bypassing brand.com sites in favor of fast, direct answers and eliminating the need for potential guests to click through a dozen links.
• How Andronis increased email revenue by 600% with Revinate Marketing
  06 Agosto 2025
  Andronis is known for its high-end hospitality and personalised service in Greece’s most famous tourist spots, Santorini and Paros. It has a hand-picked selection of five award-winning luxury properties. Andronis invites travellers to experience the Aegean through a lens of understated luxury. With a commitment to delivering hospitality that goes beyond expectations, Andronis crafts experiences and memories that linger long after guests have departed.
• Geopolitics is rewriting the rules of hospitality. Are we ready?
  06 Agosto 2025
  Geopolitical risk is no longer background noise. It’s the soundtrack to global business – and it’s growing louder.
• Hotel Sales Decline Amid Economic Headwinds and Uncertainty in H1
  06 Agosto 2025
  The first half of 2025 witnessed a complex interplay of geopolitical shifts, natural disasters, and continuing global challenges that led to significant whiplash in the U.S. stock market and unusual swings in the bond market. The return of Donald J. Trump to the U.S. Presidency has led to a reigniting of trade tensions, particularly with China, that are impacting global commerce. Furthermore, with peace talks proving unsuccessful thus far, wars in Ukraine, Gaza, and Sudan are each entering their third or fourth year. In May, India and Pakistan engaged in a brief but intense military conflict, marking their most serious escalation in decades. During June, the Iran–Israel War, also referred to as the Twelve-Day War, was an armed conflict during which Israel launched surprise attacks on key military and nuclear facilities in Iran, culminating with the U.S. taking offensive action by bombing three Iranian nuclear sites. Finally, during the first half of 2025, the U.S. experienced a record...
• TownePlace Suites by Marriott Milpitas Silicon Valley Debuts Renovation
  06 Agosto 2025
  TownePlace Suites by Marriott Milpitas Silicon Valley, located at 1428 Falcon Drive, is welcoming guests with a fresh new look. The hotel’s 142 suites have been upgraded with new carpeting and paint, as well as enhanced furnishings, light fixtures and soft goods. The reimagined public space includes new furniture in the lobby and breakfast area, as well as refreshed corridors.
• Now Open: Tella Thera Immerses Guests in Crete’s Local Landscape
  06 Agosto 2025
  For the brand-new all-suite resort Tella Thera in northwestern Crete, the surrounding landscape is more than just a setting. It is an essential and respected part of every guest experience. From partially subterranean suites with private pools to biomorphically shaped architecture and décor, planted rooftop terraces, a holistic spa, and a zero-waste restaurant, the family-owned property brings a new kind of conscious hospitality to the Greek island.
• When Technology Undermines Hospitality
  06 Agosto 2025
  In the summer of 2025, traveling on business, I checked into a U.S. boutique hotel that promised cutting-edge hospitality: a 100% automated operation. No front desk, no humans—just email confirmations, entry codes, text messages, and chatbots. What could possibly go wrong?
• Hospitality execs say industry is approaching inflection point as tech modernization pressures mount for operators
  06 Agosto 2025
  Leaders from across the hospitality sector say the industry is approaching an inflection point where technology will shift from a back-office support act to a center-stage driver of guest experience and operational success.
• Haydo’s First ‘I Love You’ and what it teaches us about Revenue Management
  06 Agosto 2025
  The other night, my 10-year-old son Haydo came to me, wide-eyed, and said: "Dad… a girl told me she loves me. What do I say?"
• When a CEO Picks Up the Phone: How Jeff Bezos and Bill Gates Learn About Customer Experience
  06 Agosto 2025
  Jeff Bezos, the former CEO of Amazon, shared a fascinating leadership story on the Lex Fridman Podcast about how he wanted to ensure his customers received the best customer experience. In Amazon’s early days, Bezos noticed a discrepancy between the “wait times” the customer support department was reporting and the feedback customers shared. The support team reported wait times of less than 60 seconds, but customers told a different story. Instead of asking for more data, Bezos took matters into his own hands. He picked up the phone during a meeting with the leadership team and called Amazon’s customer service number himself.
• The Serviced Apartment Sector in Europe 2025
  06 Agosto 2025
  The European serviced apartment sector recorded a solid performance in 2024, supported by robust leisure demand and a recovering corporate segment. In spite of above-average increases in supply in this asset class, the occupancy levels observed amongst the serviced apartments surveyed exceeded expectations. While traditional hotels mostly capitalised on average rate growth, serviced apartments saw performance improvements primarily led by rising occupancy. Our analysis of approximately 6,000 units across the continent provides a comprehensive snapshot of the sentiment surrounding serviced apartment operations across Europe, highlighting the strengths and challenges faced by this increasingly competitive asset class.
• HVS Europe Hotel Transactions Bulletin - Week Ending 01 August 2025
  06 Agosto 2025
  Bain Capital JV to acquire Pullman Paris Montparnasse from URW
• HVS Asia Pacific Hospitality Newsletter - Week Ending 1 August 2025
  06 Agosto 2025
  CLAS to Divest Citadines Central Shinjuku Tokyo for JPY25 Billion in Japan
• Hospitality industry urges passage of state legislation requiring human trafficking training
  06 Agosto 2025
  Today, state legislators and leaders from the hospitality industry convened to urge passage of House Bill 1286, which would require short-term rental operators—in addition to hotels and other lodging establishments—across Pennsylvania to provide human trafficking awareness training to employees. The legislation, introduced by State Representative Regina Young (D-HD185) and co-sponsored by Representatives Robert Leadbeter, Eric Nelson, and Tarik Khan, is currently pending before the Pennsylvania General Assembly.
• Select Registry Expands National Footprint with 11 New Properties across Nine States
  06 Agosto 2025
  Select Registry, the pioneer of Craft Lodging, proudly announces the addition of eleven exceptional properties to its curated portfolio. With a legacy spanning more than 50 years, Select Registry continues to champion and support independent inns, B&Bs, and boutique hotels that offer personalized service, unique experiences, and unparalleled hospitality.