08 Giugno 2023

• Growth Advisors International Network (GAIN) Launches First Professional Service Pack - A Curated AI Suite for Hotels
  08 Giugno 2023
  The first in a series of optimized professional service pack offerings developed by GAIN Advisors, the GAIN Hotel AI professional service pack is designed to help hoteliers revolutionize their operations and create the future of hospitality today, by harnessing the power potential of AI.
• GBTA Foundation and Travalyst Collaborate to Harmonize Frameworks for Sustainable Choices in Business Travel
  08 Giugno 2023
  The GBTA Foundation, the non-profit, cause-led arm of the Global Business Travel Association (GBTA), the world’s premier business travel and meetings trade organization, and Travalyst, a not-for-profit organization which seeks to scale sustainability within the tourism industry, have joined forces to help tackle one of the biggest challenges in the uptake of sustainability efforts in the global business travel industry.
• The Standard – Pioneer of Lifestyle Hotels, Thriving as the Last of the Independents
  08 Giugno 2023
  As a result of the award-winning debuts of Standard hotels in London, the Maldives, Ibiza, Bangkok, and Hua Hin (Thailand), the company continues to attract development opportunities around the world.
• Veriu Group partners with GURNER™ to open Veriu Collingwood
  08 Giugno 2023
  Yesterday saw the official opening of Veriu Collingwood, the second Victorian property from leading boutique apartment hotel operator, the Veriu Group.
• Lark Hotels Expands Its Lark Independent Portfolio Into the Southeast With Four Hotels
  08 Giugno 2023
  Lark announces the debut of four new Lark Independents along North Carolina’s southern shore: The Beach House and The Starlite Inn in Carolina Beach, and The Admiral’s Quarters Motel and The Sand Dunes in Kure Beach. The independently-owned boutique hotels will now be managed and operated by Lark, growing its portfolio of Lark Independents to 18 hotel properties throughout the United States.
• 6 Ways To Maximize Revenue at Any Size Hotel
  08 Giugno 2023
  Making money in a hotel is about more than just selling rooms, but not every hotel has food-and-beverage outlets, expansive meeting space or retail outlets to contribute ancillary revenue.
• Will Apple’s new Vision Pro AR/VR headset have impact on hospitality?
  08 Giugno 2023
  Like with any new technology, a number of hospitality industry experts predicted that Apple’s new headset would have a huge impact on travel and hospitality.
• Satisfying customer expectations: What about employee expectations?
  08 Giugno 2023
  Customer expectations have changed significantly in recent years. Today, they expect companies to go beyond the basics of quality service and fair pricing. They want proactive service, personalized interactions, and connected experiences across all channels. To meet these expectations, companies who want to prioritize their working culture have started to invest in strategies to ensure tailored experiences to help build trust and loyalty, leading to greater customer satisfaction and improved financial performance.
• Hyatt Regency Brand Enters Montenegro with Opening of Hyatt Regency Kotor Bay Resort
  08 Giugno 2023
  Located in the heart of the famous UNESCO World Heritage Site, Bay of Kotor, the new, upscale resort features eco-consciously designed guest rooms.
• Why should hotels use flexible rates to increase bookings
  08 Giugno 2023
  Flexibility is a major priority for travelers today. In a recent Expedia Group traveler survey, more than a third of respondents said they filter for refundable cancellation policies when searching for accommodations on a travel booking website. This means if you don’t offer a refundable rate, you will disappear from a third of traveler searches on Expedia Group sites. Why list on Expedia if that’s the case? By leveraging sites like Expedia, hoteliers ensure they have a good channel mix, allowing them to expand the reach of their offering by tapping into more than 60 million visitors to Expedia every month.
• JW Marriott Mexico City unveils newly renovated guest rooms and suites
  08 Giugno 2023
  JW Marriott Mexico City, nestled in the heart of Mexico City’s prestigious Polanco District is pleased to share the completed renovations of its guest rooms and suites, the first phase of an ongoing total property transformation. The new rooms, which underwent a full refurbishment and modernization, have been designed to ensure the iconic hotel continues to meet the needs of today’s most discerning local and international luxury travelers. Phase two will bring this illustrious hotel into a new era of luxury by Fall 2023, with a complete renovation of the entrances and lobby, as well as four new culinary concepts including a bar and mezcal room alongside 2800 sq. ft of re-imagined meeting spaces all of which are rooted in the social, physical, and historical elements of Polanco.
• IHG strengthens regional footprint with first voco resort signing in the Middle East and Africa Region
  08 Giugno 2023
  IHG® Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a Management Agreement with Akam Al Rajhi, a joint venture between AkamAlRajhi and Al Rajhi Saudi groups. With this signing, IHG continues to expand their footprint across the MEA region and diversify their portfolio, as part of the company’s ambitious growth strategy.
• Diet Water, Melted Ice Cream, Blowfish Among Top 10 Most Unusual Room Service Requests, Hotels.com Reports
  08 Giugno 2023
  Hotels.com® revealed its inaugural Room Service Report which finds that demand for the popular amenity is on the rise according to 45% of U.S. hotels1. The report surveyed hotel partners around the world to reveal what’s "in" when dining in from the trendiest to the most eccentric orders, as well as hotels with over-the-top room service options like a $1600 burger and a $300 ice cream sundae. Top findings from the study include:
• Atrium Hospitality Showcases Makeover of Houston Marriott® South at Hobby Airport
  08 Giugno 2023
  Come experience the beautiful transformation of the Houston Marriott® South at Hobby Airport in Texas, operated by Atrium Hospitality, one of the nation’s largest hotel operators. Our 290-key hotel’s seven-month, multimillion-dollar renovation spanned guest accommodations, atrium lobby, restaurant, meeting space, plus new and expanded fitness center, among other areas. Alpharetta, Georgia-based Atrium Hospitality manages a portfolio of more than 80 hotels in 28 states and approximately 3 million square feet of event space.
• Hilton Continues Resort Destination Growth with Curio Collection by Hilton Hotel in Croatia
  08 Giugno 2023
  Keight Hotel Opatija, Curio Collection by Hilton, will be the first hotel under the brand in Croatia due to open next year in the popular resort town
• The first hotel under Scandic’s new Economy Brand, Scandic Go, Set to Open September 9th
  08 Giugno 2023
  On September 5, the doors will open to the first Scandic Go hotel, Scandic’s new brand in the growing economy segment. First up is Stockholm where a good price, welcoming design, smooth self-service and breakfast and hot meals around the clock will attract guests visiting the city.
• Conference Highlights Potential of Health and Wellbeing Tourism
  08 Giugno 2023
  Wellness and health tourism stands ready to offer significant benefits for destinations worldwide – but will need coordination, investments and a skilled workforce to fully deliver on its potential. That was the key takeaway message as leaders from the public and private sectors met for the UNWTO Conference on Education and Skills in Medical and Wellbeing Tourism in Sofia, Bulgaria.
• Wyndham Celebrates Five Years of Making Hotel Travel Possible for All
  08 Giugno 2023
  Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,100 hotels spanning more than 95 countries, today celebrates five years as a publicly traded, pure-play hotel company. Grounded in its mission of making hotel travel possible for all with a strong owner-first approach to franchising, the anniversary marks a major milestone for the Company as it strengthens its position as a select service leader and champion of the everyday traveler.
• Is ONDC the Turning Point for India’s Food Delivery Market?
  08 Giugno 2023
  The entry of ONDC (Open Network for Digital Commerce), which is a government initiative, is challenging the current duopoly in the food delivery market in India, providing more choices both to sellers and buyers. This can bring better price parity and disrupt the existing status quo. Read on to know more.
• Preferred Hotels & Resorts Launches Unforgettable Moments: Stay Where You’re Preferred
  08 Giugno 2023
  Preferred Hotels & Resorts - the world’s largest independent hotel brand - has launched Unforgettable Moments: Stay Where You’re Preferred, a global promotion designed to be a source of inspiration, encouraging travelers to explore the world through the brand’s portfolio of over 650 unique and independent hotels, resorts, and residences. Recognizing the travel experiences that become cherished memories, Unforgettable Moments offers complimentary breakfast and room upgrades, and, for stays before July 31, 2023, a 20,000-point booking bonus from I Prefer Hotel Rewards, the loyalty program of Preferred Hotels & Resorts.
• “SEAsonality” for World Oceans Day
  08 Giugno 2023
  United Nations World Oceans Day is on June 8, 2023, and this year’s theme is “Planet Ocean: Tides are Changing.” Oceans cover most of our planet and this day is designed to make protecting those oceans a priority in the eyes of the public, which means no longer depleting its resources and proactively restoring marine ecosystems.
• Case Study: B2B Marketing for Management Company
  08 Giugno 2023
  This mid-sized hotel operating company had outperformed other similar businesses during the pandemic in total revenue per available room and needed a way to get the message out to the industry as a whole. They approached me for marketing consulting, with an emphasis on targeting hotel ownership groups and investors who might need their services in the future.
• Highpointe Hotels Corp. is Calling its New BI and Accounting Tools ‘Outstanding’
  08 Giugno 2023
  Highpointe Hotel Corp., a full-service management and development company based in Gulf Breeze, Fla., has reaffirmed its commitment to Aptech through the recent adoption of its PVNG enterprise accounting software and NEW Execuvue Business Intelligence platform. Highpointe was investigating new capabilities to help them cut costs and maintain lean operations in today’s challenging economic environment and ultimately chose to remain partners with Aptech by investing in the company’s innovative and groundbreaking solutions.
• Global Hotel Commerce Leader SiteMinder Opens Barcelona Office to Bolster Support for European Hotels
  08 Giugno 2023
  SiteMinder, the world’s leading open hotel commerce platform, has opened its doors in Barcelona, more than a decade after introducing the world’s first subscription-based hotel distribution software to hotels in Spain. The office is a new hub for SiteMinder’s sales, support and onboarding operations for Europe, to complement the company’s existing offices in Berlin, Galway and London, which also service the European region.Barcelona is SiteMinder’s ninth office globally, alongside Bangalore, Bangkok, Berlin, Dallas, Galway, London, Manila and Sydney. More than 60 SiteMinder employees now either reside within Barcelona or work remotely throughout broader Spain.“The new space in Barcelona represents SiteMinder’s commitment to offering an unrivalled service to not only the thousands of hoteliers who use our technology in Spain, but also the many more hoteliers throughout the entire European region where travel has returned strongly,” says Sara Padrosa, SiteMinder’s regional manager for S...
• Guest Activities & Experiences Management Part 2/4: Learning from the Business
  07 Giugno 2023
  Last week we covered the basics of why professional activities management software is required to run your business effectively. Today I would like to get into the mindset of more demanding guests and what can be done to meet their needs. Everyone talks about creating exceptional guest experiences, but what practical things can we learn from business?